Hotmail Account Does not exist

Hotmail Account or Outlook account doesn't exist

When you sign into your account and you get a message like “Microsoft account doesn't exist” as shown in the picture below:


Now the Question is why my "Microsoft Account does not exist" ?

  • The error "Microsoft Account does not exist" usually means:

    The person is logging in using an Alias.

    If the user renamed the affected email address into a new account, the original account will become an Alias. Thus logging in using the original account (Alias) will trigger the system to prompt the user that it does not exist.
  • The person mistyped the email address.

    Retype the correct email address.
  • The person did not access the account (WITH A BROWSER) within 365 days. The account will be deleted permanently in the system due to inactivity.

    You may recreate the account as a new account if it is still available.

How Can I Fix This?



Reset your web browser and Go to the official page of Hotmail or outlook. Below Sign in you will see an option “Can’t access your account?” click on it.

After this you will get three options:
  • I forgot my password
  • I know my password, but can't sign in
  • I think someone else is using my Microsoft account
Then you will get a page like shown in the image below.



Type your email and the special character and then click on next.

Now you will get the recovery options with the help of which you can get your account back.

You can also call on 0800-098-8592 for instant hotmail support and one of our technician will help

You get your account back!

our technician will connect to your device remotely using Team Viewer or LogMeIn software and he will help you

unblock your Hotmail account. There would be a service charge minimum of £39.99 for the services which you would have to pay during the call using your debit or credit card or PayPal account.

This charge is to fix this problem just once, and is non-refundable. We will charge you when the issue has been resolved.

If still you need Hotmail support or Outlook support then click on the Technician Help Button or Click Here .